• NITRO Help Desk: Manager
• Manager Dashboard
  • Clickable Tiles across the top show the following information
  • Open Tickets
    • Custom Actions that a manager can perform on Ticket 
  • Unassigned Tickets
  • Tickets Needs Attention
  • Overdue Tickets
  • Due Today
  • Resolved Tickets
  • All Tickets
  • Ticket-Manager-Dashboard Reports
  • Graphical Reports
    • Tickets Load
    • Tickets Trends
    • Tickets Performance
    • Survey Reports
    • SLA Reports
    • Tickets by Period
    • Problems by Period
    • CR's by Period
• Problem-Manager-Dashboard
  • Clickable Tiles that show count of Problems in different states
  • Open Problems
  • Unassigned Problems
  • Overdue Problems
  • Problems Due Today
  • Resolved Problems
  • All Problems
  • Graphical Reports
• CR-Manager-Dashboard
  • Clickable Tiles that show count of Change Requests in different states
  • Graphical Reports 
  • Open Change Requests
  • Unassigned Change Requests
  • Overdue Change Requests
  • Due Today
  • Closed Change Requests
  • All Change Requests