Clickable Tiles across the top show the following information

•Open Tickets: Click this tile to see all the Tickets with a status of ‘Open’.

•Unassigned Tickets: Click this tile to see all Tickets with a status of ‘Unassigned’.

•Tickets Needs Attention: Click this tile to see all Tickets that needs attention.

•Overdue Tickets: Click this tile to see all Tickets that are not done by expected time.

•Due Today: Click this tile to see the Tickets with due date is equal to ‘Today’.

•Resolved Tickets: Click this tile to see all the Tickets with a status of ‘Resolved’.

•All Tickets: Click this tile to see all Tickets.

Note: The functions described below under Open Tickets applies to all List Views in the site.