This page will show below reports
•Staff Load (Open Tickets by Staff): This report shows all open Tickets of each assigned staff. As shown in report, John Smith has 25 open Tickets, Joe Bloggs has 16 open Tickets.
•Open and Closed Tickets by Week: This report shows all open Tickets and Closed Tickets by week.
•Open Tickets by Priority and Category: This report shows all open Tickets based on priority and category. As shown in report, there are 9 software Ticket and 4 Hardware Request Ticket of high priority.
•Open and Closed Tickets (Lasts 7 days): This report shows all open and closed Tickets from last 7 days. As shown in report, open ticket from last 7 days is 2 and closed Ticket from last 7 days is 2.
•Tasks by Staff: This report shows tasks of each assigned staff. As shown in report, number of tasks assigned to John Smith is 9 and number of tasks assigned to Ryan Stefani is 2.
•Tasks by Status: This report shows all tasks based on status. As shown in report, 1 task is completed, 1 tasks is in ‘In Progress’ state and 9 tasks are not started.