Tickets Load: This page shows the Manager how Tickets are distributed by different parameters as listed below
-Open Tickets by Priority and Category: This report shows all open Tickets based on priority and category. As shown in report, there are 9 software Ticket and 4 Hardware Request Ticket of high priority.
-Open Tickets by Category and Issue Type: This report shows all open Tickets based on category and issue type. As shown in report, ‘Calendar’ category has 1 ‘Calendar Delegation’ issue type Ticket, 1 ‘Can’t book room’ issue type Ticket and 2 Tickets without issue type.
-Staff Load (Open Tickets by Staff): This report shows all open Tickets of each assigned staff. As shown in report, John Smith has 25 open Tickets, Joe Bloggs has 16 open Tickets.
