Description

Any employee in the organization can use Knowledge Base Copilot to get comprehensive answers to their questions. Help Desk staff users can also easily generate responses for their Tickets.

Knowledge Base Copilot leverages the latest generative AI technologies along with an organization’s existing information and data to provide relevant and accurate answers to user inquiries.

Organizations can now use their data to provide users with a self-serve Copilot that integrates with the NITRO Help Desk.

If users still need help after making an inquiry to NITRO Copilot, they can escalate the request to the Help Desk with just a click. The request is auto-populated based on the conversation with Copilot, saving time for the user and staff.

If KB Copilot is not configured, refer ‘KB Copilot in NITRO Helpdesk’ section from this article: KB Copilot Configuration in Crow Canyon NITRO Studio - Crow Canyon Software Support