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<< Click to Display Table of Contents >> Navigation: »No topics above this level« KB Copilot in NITRO Helpdesk |
In this article, we have configured NITRO KB Copilot.
In NITRO Helpdesk applications, Knowledge Base is a repository of information to solve frequently occurring issues. It also has data from resolved Tickets so that users can refer to this information if they are facing a problem that has been solved before.
NITRO KB Copilot uses the repository of knowledge base articles data and provides intelligent, appropriate answers to users and reduces demand on the technicians.
In this sample use case, we have used a Knowledge Base list and below is the list of columns required for this configuration.
Column Name |
Column Type |
Use in NITRO Copilot |
Title |
Single line of text |
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Wiki Content |
Enhanced rich text |
Will be used as search column in NITRO Copilot |
Embeddings |
Multiple line of text-Plain |
In this sample, use case we have used ‘SharePoint and Embedding Search’ and this column is used to store embedding values |
Checksum |
Single line of text |
Will use this column to store checksum values |
HideLinkInCopilot |
Yes/No |
Controls whether the link to the article should be shown in the Copilot's response. Yes → The article is used for generating answers but the link to it will be hidden in the final response. No → The article’s link will appear in Copilot's response if it's relevant.
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CCSootbKB |
Yes/No |
Marks if a Knowledge Base article is part of the Crow Canyon out-of-the-box (OOTB) content. Yes → Indicates that the article is a default Crow Canyon-provided entry. No → It’s a custom or user-added article.
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