Introduction

Applies to: SharePoint Online

Description

NITRO Copilot can be used by end users to get comprehensive answers to their questions. And Help Desk staff users can easily generate responses for their Tickets.

NITRO Copilot leverages the latest AI technologies along with an organization’s existing information and data to provide relevant and accurate answers to user inquiries.

Organizations can now use their data to provide users with a self-serve Copilot that integrates with the NITRO Help Desk.

If users still need help after making an inquiry to NITRO Copilot, they can escalate the request to the Help Desk with just a click. The request is auto-populated based on the conversation with Copilot, saving time for the user and staff.

This article describes the steps to configure copilot in NITRO Studio.

Prerequisites

Copilot can work with different data sources; prerequisites vary based on the type of data source for the knowledge base that is used to generate the answers.

Please refer this article for more details on Azure Services: Instructions to create Azure Services - Crow Canyon Software Support

Summary of steps

1.AI services connections in NITRO Studio

2.Configure NITRO Copilot settings

3.Add NITRO Copilot component in a SharePoint site page

4.KB Copilot in NITRO Helpdesk

Refer Knowledge Base Copilot Configuration in NITRO Studio - Crow Canyon Software Support for more details