My Closed Tickets

<< Click to Display Table of Contents >>

Navigation:  View My Tickets >

My Closed Tickets

My Closed Tickets

 

Displays tickets submitted by the logged-in user that are closed and no longer active.

 

 

HD3.5EmployeePortal_09

Users can perform the ‘Close Ticket’ and ‘Add Comments’ custom actions by selecting a ticket.
These actions are available in all three views: My Open Tickets, My Resolved Tickets, and My Closed Tickets.

HD3.5EmployeePortal_10

Users can also open a ticket and perform the ‘Close Ticket’ custom action directly from the ticket details page, as shown below.

HD3.5EmployeePortal_11

Note: The available views may be customized by your administrator. If the views you see differ from those described in this documentation, please contact your administrator for more information.